Terms and Conditions

By ordering tickets you have accepted the following terms and conditions:

You are purchasing a ticket to allow entry by car into our event at the venue.  You must not have more than 6 people in your group as per government covid regulation.  In the event this number reduces we will make every effort to accommodate an additional vehicle for you to split your group at on extra cost. You DO NOT require any further tickets for each person in the car.

If you have symptoms of COVID-19 you MUST stay at home – do not come to the event.  If you believe you have symptoms on site then you must alert a steward or 1st aid and then leave site.

You are required to socially distance from other people outside of your family / bubble at all times.  It is YOUR RESPONSIBILITY to do this, not ours – but we will make as many arrangements as possible to help you with this.  Examples being the ability to Drive-In, and marked walkways.  Please do not approach a crowd of people without distancing.  You must wear a mask when visiting the toilets and use sanitiser before and after using the toilets.  PLEASE BRING YOUR OWN SANITISER.

Once purchased, tickets cannot be refunded or returned unless the event has to be postponed or cancelled.  No duplicate tickets will be issued to replace lost or stolen tickets.

Customers are advised to check their purchase upon receipt.

Entry is by car only, you CANNOT enter on foot or be dropped off by TAXI or similar.  You must attend in a car and stay within your marked out box at all times except to visit the toilet.

Please note there will be no catering on site due to licensing.  In the event of an event being postponed or cancelled, MLE cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.

It is the responsibility of the customer to inform MLE of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

Organisers and the venues reserve the right to refuse admission or remove persons from the event for any reason. Health and safety, environmental and security are all issues which are taken into account when making these decisions. No refunds are offered when persons are refused entry or ejected from a venue on account of late arrival, abusive, threatening, drunken or other antisocial behaviour, carrying offensive weapons or illegal substances.

In order to prevent fraud and to protect everyone involved in the transaction, you may be asked to provide additional information after your booking so that we can verify your purchase. We reserve the right to cancel an order if we feel it is fraudulent and in order to process checks.

You will receive a digital ticket through email and you must not copy, duplicate or disclose it under any circumstances. Doing so will potentially result in your ticket being invalid.

Event grounds can be rough by nature and we strongly recommend you take all care. You must bring your own torch or means of illumination when walking and take care of any surfaces that may become slippy or wet. The organisers would draw attention to any temporary structures or wet areas, including bridges, wooden walkways and pathways.

Video, photographs and audio recordings are allowed on site but under the condition that you allow the organisers to use said media for the event websites/promotion without prior notice.

If tickets are returned undelivered we reserve the right to cancel an order but will do everything possible to deliver them to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable. If you would like a copy of the information held on you please write to MLE Pyrotechnics Limited, 14-16 Bentley Way, Royal Oak Industrial Estate, Daventry, Northants, NN11 8QH or emailing us at mail@mlepyrotechnics.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Ordering tickets, entering the event, or taking part is all means of acceptance of these conditions. All calls are recorded.

 

Please visit our partner website: www.droneswarm.co.uk